Returns & Exchanges
At DIXXON FLANNEL CO. EUROPE, we want to ensure you are completely satisfied with your purchase. If your flannel or apparel doesn't fit or meet your expectations, you can return or exchange any unwashed and unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging with all tags attached, ensuring the product remains in brand-new condition.
Ship It Back
Print your generated return shipping label and drop the package off at your nearest authorized carrier location.
Processing & Refund
Once our warehouse receives and inspects your items, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing